MEDDIC FAQ
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Frequently Ask Questions

FAQ about Our Sales and Leadership Training at MEDDIC Academy

Is MEDDIC Academy only online, or do you offer in-person training as well?

We offer blended training; both online and in-person training. The online programs include both self-paced and live virtual instructor-led (vILT) courses. You may find them here. Contact us for team training at your location.

Do I receive a certificate after completing a course?

Yes, you’ll receive a Certificate of Completion. You can also become MEDDIC Certified™ (as a trainer) by completing the certification program, test, and interview. More details here.

Why can’t I download the videos or slides?

Course content is available in your dashboard for the duration of your active subscription (typically one year) and is proprietary, we don’t sell it outright. Keeping materials online ensures they remain secure and always up to date.

Can I make a one-time purchase instead of an ongoing subscription?

Yes. Simply subscribe and then cancel the auto-renewal immediately in your settings. You will retain full access for the remainder of your year, but you will not be charged again.

How do I stop auto-renewal?

You can easily stop auto-renewal at any time. Login to your dashboard. On the upper right corner, to the right of your name, under the little arrow choose “account”, then “billing” on the left menu, then cancel the subscription.

Why is it a subscription though (rather than a one-time fee)?

First, as said before, you can make it a one-time fee by canceling your subscription.
By default it’s a subscription because it ensures you stay current in the fast-moving Enterprise Sales landscape. Benefits include:
New Content: All new courses and video updates are added to your dashboard for free.
Ongoing Access: Keep your sales techniques sharp with 24/7 access for quick reviews.
Locked-in Pricing: Your renewal rate never increases, even if our prices do.
Please note that the price of the renewal is at a fraction of the price of the first year. So you truly pay just for ongoing access and updates.

I completed the course but didn’t receive my certificate. What should I do?

Your certificate is available under “Certificates” of your account, To see it follow these steps:
Sign into your account. On the upper right, to the right of your name, hit the little triangle to open the drop-down menu, then hit “ACCOUNT”. Once on your profile page, on the left menu, hit “CERTIFICATES”. Hit “VIEW” to open it and download a PDF copy for yourself.

If new content was added since your completion of the course, you may need to finish the new section to generate it.

My company needs a custom invoice for an online payment by credit card. Can you provide one?

For online payments, automated receipts are issued through our payment platform and can perfectly be used for expense reporting, just like any e-commerce website. Custom invoices are available for Enterprise purchases only (15+ users).

Do you offer discounts for individual users?

No. We don’t discount. We believe that discounting a sales course is an oxymoron; a sales trainer should teach you how to sell value, not price.
The ROI of our programs is measurable and huge. Beware of any sales training company that discounts their own products or services; they aren’t practicing what they preach.

Do you announce special offers?

Very occasionally, we may announce time limited offers when we launch a new product or for other occasions. Please check our blog and company page on social media.

How do I update my credit card before renewal?

You can easily do so here. Just enter the email address on file and look for a link in your mailbox to the payment portal powered by Stripe. As a reminder, we don’t have access to your credit card and won’t be able to do this on our end.

How do I cancel my subscription?

You can easily cancel your subscription at any time. Login to your dashboard. On the upper right corner, to the right of your name, under the little arrow choose “account”, then “billing” on the left menu, then cancel the subscription.

I still need to contact a Customer Support representative

Contact our Customer Support Team using this SUPPORT Form link.