MEDDIC Frequently Asked Questions

All the questions you have in regards with the MEDDIC Sales Qualification Methodology that you never dared to ask.

MEDDIC FAQ
Photo credit: Duc Digital

All the questions you have in regard to the MEDDIC Sales Qualification Methodology that you never dared to ask.

*** This page is still Work-In-Progress. Please reach out with your questions, and let’s collectively enhance it. Thanks.

1. FAQ about our services

#1: Is MEDDIC ACADEMY only offering online courses, or can we get in-person training?

We offer both online and offline (in-person, face-to-face) training, as well as Coaching. Online, we offer both self-paced and instructor-led training. More on our services here. And please contact us for a quote for your team at your location.

#2: Do we receive a certificate after completing the courses at MEDDIC Academy?

Yes, you receive a “Certificate of Completion” for attending the courses. You can also get MEDDIC Certified™ by taking the certification program, including the test and the interview. More details here.

#3: Why can’t we download the content (video or slides)?

The short answer is that we don’t sell videos or slides. We sell access to videos and slides for a certain period of time (one year for our most popular course).
Since nowadays we are connected 24/7 to the internet, there is no difference between having them on your drive or in your member space, as long as you are an active subscriber.
On our side, since we update the content regularly, it allows us to make sure there are no outdated materials circulating or being used and that you are receiving the information from the source.
Sorry if this is not what used to be the standard practice in the past, but we assure you that from our experience, users have no problem with this way of using content; it’s sometimes in our minds, based on old habits. You will see in practice that it’s not an issue.

#4: Why are some courses subscriptions and not one-time purchases? How do I avoid auto-renew?

First, you are not obliged to keep the subscription. You can subscribe, pay once and if you are absolutely sure not wanting to renew, you can actually cancel immediately and you won’t be charged next year, but you will be enjoying access to the content until the end of the period you already paid. You can also wait and see if there is value in keeping your subscription and cancel anytime later. Canceling automatic renewal is easy: Login to your dashboard. On the upper right corner, to the right of your name, under the little arrow choose “account”, then “billing” on the left menu, then cancel the subscription.

Now, why is it a subscription? Because we believe the need for learning Enterprise Sales Techniques is an ongoing one, not a one-time need. From time to time, we add new courses in the bundle, which will come free to existing subscribers As an example, in April 2019, we included the ROI course in the bundle. In some cases, we will increase the price, especially when we add new content, but if you are on a subscription, your price won’t increase at the time of renewal. Also, we will renew the videos some time in the future. If you are subscribed, you’ll get them for free. Finally, we all need to review the tips. Statistics show that we forget training within a couple of weeks if not practiced. By having permanent access to the courses, you can review a given module or the whole course as a reminder. So these are all the reasons why it’s a subscription. It’s up to you to purchase it as a one-time course (by canceling the subscription after purchase) or to keep it as a subscription.

#5: I have completed the course but didn’t receive my certificate. How do I claim it?

If you have completed the course, your certificate is in your account. To see it follow these steps:

  • Sign into your account.
  • On the upper right, to the right of your name, hit the little triangle to open the drop-down menu, then hit “ACCOUNT”.
  • Once on your profile page, on the left menu, hit “CERTIFICATES” and if you have it, it shows there. Hit VIEW to open it. Download a PDF copy for yourself. Share the link on social media,….

Since we add new content to the courses now and then, it is possible that you were previously at 99% complete, but due to the introduction of a new lesson or module, you are no longer at 99% but for instance, 91%. In that case, you just need to complete it to generate the certificate. But if a certificate was generated before, meaning that at a given time you reached 100%, even if the % drops, the certificate won’t disappear.

#6: I want to subscribe to a course, it’s just me, and my company requires a custom invoice. How do I get one?

The short answer is: Sorry, you don’t. We are no different than any e-commerce website. How do you buy from Amazon? Do they prepare custom manual invoices for a $300 purchase and send you by PDF? It’s no different with us. It’s called e-commerce. Sales are automated. That’s how the prices are this low. If we had to do something manually, it would be at different prices. You should satisfy yourself with the standard receipt you receive or go with the Enterprise purchase. More comments here:

  • For Enterprise clients (15 users or more), we do prepare custom invoices, and payment may be made by wire transfer. So this FAQ is only for individual users.
  • You can just use your own credit card and expense it. About 45% of our individual clients do so.
  • We use STRIPE to process your payment, and of course, Stripe sends you an automated RECEIPT. In any accounting system, anywhere in the world, there is nothing in law preventing your accountant from using it to justify a small purchase. Some old-school accountants still think it has to be a custom invoice. That’s not true.
  • If you are not willing to advance for the course and get paid later, or if your company’s old-school accounting prevails in sales decisions, then the culture gap means our courses are not for you.

2. FAQ about the MEDDIC Sales Methodology

#11: Where is the best place to start: Metrics or Pain?

Pain for sure. Remember, there is no order in the 6 elements of MEDDIC. It’s a checklist after all. However, any sales process starts with the discovery of the issues. So identifying the pain is where you start. Metrics may even be not pertinent if focused on the wrong pain.

#12 : Champion says “EB won’t meet with any vendor at the early stage of our buying process.” At the same time, we want to decide if we should invest in this sales campaign. Do we need to meet with the EB ourselves, or the Champion’s statement is good enough to check the EB box in MEDDIC checkbox?

In most cases, if the Champion refuses to take you to the EB, there is a high chance they are not your champion. But sometimes it’s more complicated than this, and you need to be smart about it, or you may pull out of a great opportunity by applying MEDDIC in the wrong way.

First, meeting with the Economic Buyer (aka EB) is absolutely a must to secure the deal, make it bigger and close it sooner. However, this frequently asked question here is specifically about meeting the EB early in the sales process:

In 90% of cases, the Champion should take us to the EB, even in the early stage. In some rare cases, the EB just does not meet with vendors. For instance, at the beginning of a purchasing process at a large enterprise that is talking to 6 competitors, the EB may want to avoid meeting every vendor and only meet with the 2 finalists at a later stage. Yet we still need to :

  • Identify the EB
  • Assess/Estimate his/her max $ authority
  • Assess the champion’s relationship to the EB and make sure he/she has DIRECT access to the EB
  • Gather information from partners, champions, and coaches about the EB’s goals, pains, and previous decision-making habits in similar cases.

Also, the Champion’s reason for not taking us to the EB should make sense. Most importantly, the champion needs to have passed our “tests”. Refer to the section about “How to Test the Champion” in the MEDDIC Course. If the champion has already proven to be one, has changed some decision criteria in our favor, or a few other tests proving that he/she is a solid champion, and he/she insists that there is no way we can meet the EB at this stage and promises a later meeting with EB, then based on our judgment we may decide that the EB box is checked at this stage and keep going and avoid pulling out of a great opportunity.

#13: Sales Rep: “70% of my pipeline is composed of RFPs where the Decision Criteria are already written, and they are not written for us. I can’t just pull out of them, or I lose 70% of my pipeline”

If they are not for you and can’t be influenced/modified, not only can you pull out, but also YOU HAVE TO! You need to prospect more and get into the accounts before they start writing RFPs. You need to “help them” write those RFPs. Very often, if you are not involved in writing the RFP, and you receive it by email (or even through the mail) as first contact, then the a high chance you would be wasting your time with those RFPs. If this is frequent in a team (Government Sales, for instance), it means that the sales and marketing are not efficient in influencing the market. It shows that you, as a rep, are not prospecting enough. My advice: stop working on that “bad RFP” and spend that time prospecting new deals.

#14: When should you start questioning if a champion (you thought you had) is actually a coach?

The relationship with your champion is an ongoing relationship. It starts by identifying potential champions and grows crescendo through steps: test, create rapport, test, look for the personal win, test, develop, … If you have constant regular contact with the champion, exchanging information and taking them through the line above, you will progressively build a solid relationship. If something goes wrong, you would be able to know, by correlation to other events, what went wrong and why. You will be able to correct it. If you check the champion against the characteristics described in the MEDDIC course, you will never take a coach for a champion.

#15: Can the Champion be the EB?

Yes. This can happen in an SMB. When you are selling CRM to a mid-size company, it’s not odd to have the CEO or the CFO being your EB and the Champion at the same time. The smaller the size of the company, the more this can happen. The larger the size of the company, the more you’ll have the probability of needing several champions and a complex decision process, but always one single EB.

#16: Is it a risk if your champion is also the EB?

No. Actually, when fewer people are involved, the decision process is obviously easier; you can enlarge the size and shorten the sales cycle easier. It happens more often in the SMB context. For instance, when you are selling a strategic technology such as ERP to a small or medium size business, there is a high chance your Champion and EB are both the same person: the CEO.

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